Frequently Asked Questions
Everything you need to know about ordering, delivery, and our farm-to-flavor process.
We partner with locally vetted regenerative farms that raise animals the way nature intended — pasture-raised, antibiotic-free, and hormone-free.
Place your order online and select either delivery or a pickup location at checkout. We prepare your order fresh and bring it to your scheduled location or delivery route. Pickup orders are ready during your selected time window for quick and easy handoff.
Yes! We offer monthly community pick-up locations around the Kansas City Metro. View all our current pick-up & delivery options!
Most of our products are frozen immediately after processing to lock in freshness, flavor, and nutrients.
Frozen meat lasts 12+ months. Once thawed, we recommend using within 3–5 days.
You will enter your credit card information when creating your account. Your card will be charged once your order is filled and headed to your delivery or pickup location. Please note that listed weights are averages per unit, and actual product weights may vary.
Due to the perishable nature of our products, all sales are generally final. However, if your order arrives damaged, incorrect, or compromised, we will make it right. Issues must be reported within 24 hours of delivery or pickup, and photo evidence may be required. Approved claims may be resolved with store credit or replacement at our discretion. We are not responsible for issues resulting from improper storage or missed pickups.
Yes! Our Subscribe & Save program gives you priority access, exclusive savings, and automatic deliveries.
Yes, you can edit your order anytime before the order cutoff for your delivery or pickup date.